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    Direct Booking Terms

    Version BT-2026-08-22 (Booking Terms, 22 August 2026) — applies to bookings made directly through lusiberiastays.com.

    1. What these terms cover, and who you contract with

    These terms apply to bookings made directly with LusiberiaStays through this site (“direct bookings”), for the property and dates identified in your booking confirmation. They do not apply to bookings made through platforms such as Airbnb or Booking.com, which follow the policy shown on the platform at the time of booking. For properties in Portugal, you contract with Gustavo Teixeira Cuco, sole trader, NIF 254161278, trading as LusiberiaStays, and the stay is operated under the Portuguese Alojamento Local regime. For properties in Spain, LusiberiaStays acts as an intermediary for accommodation operated with a local partner; your booking confirmation states who is responsible for your stay. If anything in these terms conflicts with your booking confirmation, the confirmation prevails.

    2. How a booking becomes confirmed

    A request submitted through the site is not a booking — it is a request. We check availability and reply, normally within 24 hours. If we accept, you receive a secure payment link for a deposit of 30% of the total price. Your booking is confirmed at the moment the deposit payment succeeds, and we confirm it to you in writing. Until that moment the dates remain available to other guests, and either side may withdraw without cost or justification.

    3. Price and what it includes

    The total price for your stay is stated in euros before you pay. It includes water, electricity, gas (where the property has it), internet and final cleaning — there is no separate cleaning fee. Where a municipal tourist tax is due for the property, your booking confirmation states the amount and how it is collected.

    4. Paying the balance

    The remaining 70% is charged 30 days before check-in, through a secure payment link we send you. For bookings made less than 30 days before check-in, the full amount is charged on acceptance instead of the deposit. If the balance is unpaid on the due date we will remind you; if it is still unpaid 7 days after the reminder, we may treat the booking as cancelled by you on that date, and the cancellation terms below apply.

    5. Cancellation and refunds

    You may cancel free of charge until 37 days before check-in for stays between October and May, and until 67 days before check-in for stays between June and September — in both cases 7 days longer than the equivalent policy on booking platforms. After the free window, we retain 50% of the total booking price until 7 days before check-in (October–May stays) or 30 days before check-in (June–September stays). Inside those final 7 or 30 days, no refund is due. Two rules always apply in your favour: we never retain more than you have actually paid — if the retention due is less than what you have paid, we refund the difference — and we never charge a guest who has cancelled anything beyond what was already paid. Refunds go to the original payment method within 14 days of the cancellation. In cases of force majeure (natural disasters, government restrictions and similar), we look for a fair solution case by case.

    6. If we cannot host you

    If the property becomes unavailable for your dates — for example due to serious damage or circumstances beyond our control — we will tell you as soon as we know, refund everything you have paid in full within 14 days, and make a reasonable effort to propose an alternative. We cannot guarantee that an alternative will be available or at the same price, and you are never obliged to accept one.

    7. Your stay

    Check-in and check-out times, the address and access instructions are provided in your booking confirmation and guest portal. The property may be occupied only by the guests named in the booking, up to the maximum stated. House rules for the property are available in the guest portal and form part of these terms. The law of the country where the property is located requires every guest to be registered with the authorities (SIBA in Portugal, the entry register in Spain); we ask you to complete this through your guest portal before or on arrival — it takes a minute per guest. How we handle the data is described in our Privacy Policy.

    8. Damages and responsibility

    We ask you to treat the property with the same care you would your own home. You are responsible for damage caused during your stay beyond normal wear and tear. If we find damage, we will document it and contact you before seeking any reimbursement — we do not charge for damage without telling you first. Our liability to you is limited to the total price of your booking, except where the law does not allow such a limit.

    9. Your rights, applicable law and complaints

    These terms are governed by the law of the country where the property is located: Portuguese law for stays in Portugal, Spanish law for stays in Spain. Nothing in these terms limits the mandatory consumer protections of the country where you live, including your right to bring a claim in your own country where EU law provides for it. Complaints can be sent to reservations@lusiberiastays.com. In Portugal, the electronic complaints book (Livro de Reclamações) is available through the link in the site footer.

    10. Versions and contact

    This is version BT-2026-08-22. The version in force when your booking is confirmed applies to your stay; the version in the language of your booking confirmation prevails in case of divergence, and earlier versions are available on request. Questions: reservations@lusiberiastays.com.